Health and Social Service Quality Index
Author: Flora Ogilvie (2017)
Use the table of contents below to find a particular chapter, or click on the first chapter to begin. You can move backwards and forwards through the chapters/sub-chapters using the links at the bottom of each page. You can also jump back to the table of contents at any time clicking the "5a - Understanding individuals, teams/groups and their development" link at the top of the window.